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Need Assistance? Assistance may be available for Ohioans who need help paying their utility bills.


As the state’s designated voice for more than four million Ohio residential electric consumers, the Office of the Ohio Consumers' Counsel (OCC) seeks to protect consumers by advocating for reasonable rates, reliable service, and energy payment assistance to those in need. OCC advocates for Ohioans before the Public Utilities Commission of Ohio (PUCO) and before federal agencies such as the Federal Energy Regulatory Commission (FERC).   

More than two decades after electricity was deregulated in Ohio, electric utilities continue to collect subsidies from their monopoly consumers. OCC’s Subsidy Scorecard shows that more than $15 billion in above-market subsidies have been charged to Ohio consumers by their electric utilities since 2000.

Featured Topics

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HB6 Cost to Consumers


($533,589 per day)

HB6 Subsidies Ohioans have paid to AEP, AES & Duke

For coal-power plants since 1/1/20 (Estimated)

a pie chart showing 1.5 billion in electric refunds since 2009
Utility Consumers: Where is my refund?

Ohioans have been denied $1.5 billion in electric refunds since 2009.

Energy Choice: Know Your Rights!

Ohio law clearly defines rules and codes of conduct marketers must follow. 

Subsidy Scorecard

Consumer payments for utility corporate welfare.

HB6 Subsidized Pollution

46,259,024 tons CO2

33,751 tons NOx

26,219 tons SO2

OVEC coal plant pollution from AEP, AES & Duke

Since 1/1/20 (Estimated per US EPA 2023 data)

How to Spot a Bad Apple
How to Spot a Bad Apple

A bad deal with a natural gas or electric marketer could cost you hundreds or even thousands of dollars a year. There are some “bad apples” to avoid!

A woman addresses a crowd with a microphone
Consumer Alert:
AEP Rate Increase

AEP wants the PUCO to increase your electric bill.

OCC says not so fast.

Need Help with Your Utility Bills? Payment Plans are Available

Contact your utility company to ask for an individualized payment plan

Related Issues

The Basics of Governmental Aggregation

Learn more about how government aggregation of energy works in Ohio.

What You Need to Know About Utility Line Warranties

Information to consider when deciding whether to purchase a utility line warranty.

A woman with her dog hold a door shut on a man holding a contract
Block the Knock

Nicer weather may increase energy marketers knocking and claiming to save you money.

A woman and child sit at a table while she is on a laptop and phone call
Utility-Provided Assistance Programs

Helps utility customers with payment assistance for electric, natural gas and/or water bills.

A photo of electric meters at an apartment building
Submetering (reselling of utility services) and proposed legislation

A submeter allows an apartment owner or other company to purchase utility service (electric and water) and then resell that service to tenants.

Your Guide to Energy Disconnection & Reconnection
Your Guide to Energy Disconnection & Reconnection

There is help if you struggle to pay electric and natural gas bills.

Electric Bill Made Easy

It is important that you read your bill each month, look for any unusual charges, and keep track of your normal electricity usage.

Utility Service for Tenants (Submetering)

Tenants should understand how they will receive and pay for utility services before signing a lease agreement. 

A senior woman looks at a bill with a look of shock
Special Reconnect Order (SRO)

Assistance for utility customers (regardless of income) to reconnect or avoid service disconnection.

Available mid-Oct. to mid-April

Can You Benefit from a Utility Third-Party Notification?

A utility’s Third-Party Notification program serves as a safety net for consumers whose utility service could be disconnected.

How to Make Wise Energy Choices

Concerned about energy prices?

How to Avoid Utility-Related Scams and Fraud

Common utility-related scams, how to avoid being scammed, and where to report it.

Utility Line Clearing and Tree Trimming

Ohio law requires utilities to maintain the safety of their lines.

Power Outage Tips and Consumer Rights
Power Outage Tips and Consumer Rights

Be prepared and know your rights if a power outage occurred today.