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File a complaint – Utility


If you have a complaint about a utility service, you may contact the Public Utilities Commission of Ohio (PUCO). You can reach the PUCO at 1-800-686-7826 or at https://puco.ohio.gov.

File a complaint – Other


Here are some other resources that may be helpful:

General consumer, business, and banking

Spam and robocalls

  • Do Not Call Registry and violations: Federal Trade Commission (FTC) 1-888-382-1222 or www.ftc.gov
  • Report unwanted calls, scams, and fraud: Ohio Attorney General 1-800-282-0515 or at www.ohioattorneygeneral.gov, Federal Communications Commission (FCC) 1-888-225-5322 or at www.fcc.gov, and Federal Trade Commission (FTC)1-888-382-1222 or at www.ftc.gov

Cable, Internet, wireless and cellular

  • Cable TV Consumer Hotline: Ohio Department of Commerce 1-877-207-2225 or www.com.ohio.gov
  • Internet, cable, or satellite complaints: Ohio Deptartment of Commerce 1-614-466-3636 or www.com.ohio.gov, or Federal Communications Commission (FCC) 1-888-225-5322 or www.fcc.gov
  • Wireless and cellular complaints: Federal Communications Commission (FCC) 1-888-225-5322 or www.fcc.gov

Other local utilities

  • Municipal utility complaints: Contact your local city, mayor, city council, township trustees, or county commissioners
  • Call Before You Dig: Dial 811 or www.call811.com

Contact your elected officials

​​How to contact us


You can contact us online, by phone, or by mail.

  • Online: Fill out and submit our Ask OCC a Utility-Related Question form below
  • Email: Email us at occ@occ.ohio.gov
  • Phone: Call us toll free in Ohio at 1-877-742-5622 or 1-614-466-9467 locally
  • Mail: Send your correspondence to:
     
    • Office of the Ohio Consumers' Counsel
      65 East State Street, Suite 700
      Columbus, Ohio 43215

Ask OCC a Utility-Related Question