Contact Us

Contact us online or call (877) 742-5622 or locally at (614) 466-9467

For general information or questions about utility services, you may contact us online, call the Office of the Ohio Consumers' Counsel (OCC) at (877) 742-5622, locally at (614) 466-9467 or e-mail your inquiry to occ@occ.ohio.gov.

If you have a complaint related to either submetering or basic wireline phone service, you may contact us online, call the Office of the Ohio Consumers' Counsel (OCC) at (877) 742-5622, locally at (614) 466-9467 or e-mail your complaint to occ@occ.ohio.gov.

For complaints related to other utility issues not listed above, the Public Utilities Commission of Ohio (PUCO) can be reached via phone at 1-800-686-7826 or on the Internet at https://www.puco.ohio.gov/contact-us/contact-us-form/?intype=complaint.

Mailing address

Office of the Ohio Consumers' Counsel
65 East State Street, Suite 700
Columbus, Ohio 43215

Email address

occ@occ.ohio.gov

Educational materials available

The OCC has many free publications on a variety of utility-related topics available to assist you in learning about your utilities. You can request any of the fact sheets by calling OCC at 1-877-742-5622 or locally at (614) 466-8574. All of OCC's educational materials are available online or e-mail your inquiry to occ@occ.ohio.gov. Some of the fact sheets you can request include topics on:

Other resources

  • Utility complaints – Public Utilities Commission of Ohio (PUCO) 1-800-686-7826 or at www.puco.ohio.gov
  • Complaints other than utilities – Ohio Attorney General 1-800-282-0515 or at www.ohioattorneygeneral.gov
  • Municipal utility complaints – Your local city, mayor, city council, township trustees, or county commissioners
  • Business complaints – Better Business Bureau (BBB) 1-703-276-0100 or at www.bbb.org
  • Wireless and cellular complaints – Federal Communications Commission (FCC) 1-888-225-5322 or at www.fcc.gov
  • Internet, cable, or satellite complaints – Ohio Dept. of Commerce 1-614-466-3636 or at www.com.ohio.gov, or Federal Communications Commission (FCC) 1-888-225-5322 or at www.fcc.gov
  • Cable TV Consumer Hotline – Ohio Department of Commerce 1-877-207-2225 or at www.com.ohio.gov
  • Do Not Call Registry and violations – Federal Trade Commission (FTC) 1-888-382-1222 or at www.ftc.gov
  • Report unwanted calls, phone scams, or fraud – Ohio Attorney General 1-800-282-0515 or at www.ohioattorneygeneral.gov, FederalCommunications Commission (FCC) 1-888-225-5322 or at www.fcc.gov, and Federal Trade Commission (FTC)1-888-382-1222 or at www.ftc.gov
  • Utility assistance – Your local community action agency (CAA) (614) 224-8500 or at www.oacaa.org
  • Water bill assistance –Your local Community Action Agency (CAA) at www.oacaa.org, your local Salvation Army at www.salvationarmyusa.org, dial 211 or www.211.org, or your local church
  • Lifeline telephone – Support Center 1-800-234-9473 or at www.lifelinesupport.org
  • Call Before You Dig – Dial 811 or www.call811.com
  • Your State Representative – 1-800-282-0253 or at http://www.ohiohouse.gov
  • Your State Senator – 1-800-282-0253 or at http://www.ohiosenate.gov 
  • The Governor’s Office – (614) 466-3555 or at https://governor.ohio.gov/wps/portal/gov/governor/contact