Natural Gas
As the state’s designated voice for more than three million Ohio residential natural gas consumers, the Office of the Ohio Consumers' Counsel (OCC) advocates for safe and affordable natural gas service. OCC seeks to minimize the high, fixed monthly charges to consumers from natural gas utilities.
Featured Issues
How to Avoid Utility-Related Scams and Fraud
Common utility-related scams, how to avoid being scammed, and where to report it.
Energy Choice: Know Your Rights!
Ohio law clearly defines rules and codes of conduct marketers must follow.
Need Help with Your Utility Bills? Payment Plans are Available
Contact your utility company to ask for an individualized payment plan.
Energy Choice: How to Spot a Bad Apple
A bad deal with a natural gas or electric marketer could cost you hundreds or even thousands of dollars a year. There are some “bad apples” to avoid!
Consumer Alerts
Your voices can make a difference.
Your voices can make a difference.
It is very important for the PUCO to hear from you, the consumers directly affected by rate increases.
Energy Choice: Block the Knock
Nicer weather may increase energy marketers knocking and claiming to save you money.
Videos: Understanding Your Ohio Utilities
Having trouble paying your utility bill or wondering about energy choice?
Related Topics
What to Know About Utility Line Warranties
Information to consider when deciding whether to purchase a utility line warranty.
Natural Gas Bill Made Easy
It is important to read your bill each month, look for any unusual charges, and keep track of your normal natural gas usage.
Utility Service for Tenants (Submetering)
Tenants should understand how they will receive and pay for utility services before signing a lease agreement.
Your Guide to Energy Disconnection & Reconnection
There is help if you struggle to pay electric and natural gas bills.
Special Reconnect Order (SRO)
Assistance for utility customers (regardless of income) to reconnect or avoid service disconnection.
Available mid-Oct. to mid-April
Can You Benefit from a Utility Third-Party Notification?
A utility’s Third-Party Notification program serves as a safety net for consumers whose utility service could be disconnected.
Utility-Provided Assistance Programs
Helps utility customers with payment assistance for electric, natural gas and/or water bills.