"The Ohio Consumers’ Counsel provides representation where consumers may otherwise have none. Ohioans deserve affordable, reliable, and equal access to utility services that are essential to their well-being. We're here to see you get that. At the Ohio Consumers' Counsel, we put consumers first."
Maureen Willis
Ohio Consumers' Counsel
Special Reconnect Order (SRO)
Assistance for utility customers (regardless of income) to reconnect or avoid service disconnection.
Available mid-Oct. to mid-April
Consumer Alert:
FirstEnergy Asks the PUCO for a $190 Million Rate Increase
FirstEnergy Asks the PUCO for a $190 Million Rate Increase
Some consumers would see more than $150 per year added to their bills under the proposal.
In The News
Testimony & Filings
Consumer Protection
Energy Choice: Know Your Rights!
Ohio law clearly defines rules and codes of conduct marketers must follow.
Your Guide to Energy Disconnection & Reconnection
There is help if you struggle to pay electric and natural gas bills.
Power Outage Tips and Consumer Rights
Be prepared and know your rights if a power outage occurred today.
Submetering (reselling of utility services) and proposed legislation
A submeter allows an apartment owner or other company to purchase utility service (electric and water) and then resell that service to tenants.
Utility Guide to Renting
Before signing the lease for your new apartment, understand what your utilities will be like before writing your name on the dotted line.
Energy Choice: Block the Knock
Nicer weather may increase energy marketers knocking and claiming to save you money.
Energy Choice: How to Spot a Bad Apple
A bad deal with a natural gas or electric marketer could cost you hundreds or even thousands of dollars a year. There are some “bad apples” to avoid!
Utility Consumers: Where is my refund?
Ohioans have been denied $1.5 billion in electric refunds since 2009.
Videos: Understanding Your Ohio Utilities
Having trouble paying your utility bill or wondering about energy choice?
Consumer Advocacy
Consumer Alerts
Your voices can make a difference.
Your voices can make a difference.
It is very important for the PUCO to hear from you, the consumers directly affected by rate increases.
Let’s end consumer subsidies of coal power plants
OCC has long-opposed coal subsidies funded through consumers’ electricity rates
Ohio Consumer Voices Need to Be Heard
OCC joined several Ohio Legal Aid advocates asking the PUCO for a virtual hearing in FirstEnergy’s latest rate increase proposal that consumers deserve.
Utility Reform
OCC Board passes resolution to reform the process for selecting PUCO Commissioners.
OCC Board Chair Writes Letter to PUCO Nominating Council
Asks to Reform its Process for Nominating PUCO Commissioner Applicants to the Governor.
Consumer Advocates’ Request for Utility Disconnection Suspension Adopted by PUCO
Ruling will give at-risk Ohioans protection from utility disconnection during assistance application process.
OCC Calls for FE Investigation
OCC asks PUCO to investigate FirstEnergy on behalf of consumers.
OCC Files Complaint at FERC to Protect Consumers
OCC asks FERC to step in and review supplemental transmission projects that are costing Ohioans hundreds of millions of dollars.
