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Need Assistance? Assistance may be available for Ohioans who need help paying their utility bills.


Under Ohio law, the Public Utilities Commission of Ohio (PUCO) regulates price and service quality for investor-owned water and wastewater companies like Aqua Ohio that provide utility service to consumers. The Office of the Ohio Consumers' Counsel (OCC) represents water utility consumers, advocating for reasonable prices for safe and reliable water service.

Featured Topics

A Guide to Your Water Bill and Service

Understanding your water bill and service.

Can You Benefit from a Utility Third-Party Notification?

A utility’s Third-Party Notification program serves as a safety net for consumers whose utility service could be disconnected.

Utility Service for Tenants (Submetering)

Tenants should understand how they will receive and pay for utility services before signing a lease agreement. 

What You Need to Know About Utility Line Warranties

Information to consider when deciding whether to purchase a utility line warranty.

A photo of electric meters at an apartment building
Submetering (reselling of utility services) and proposed legislation

A submeter allows an apartment owner or other company to purchase utility service (electric and water) and then resell that service to tenants.

A woman holds a microphone in front of a crowd
Consumer Alert:
Aqua Ohio Rate Increase

Aqua Ohio proposes another rate increase.