AT&T Ohio to no longer offer the Lifeline discount

Lifeline programs in Ohio provide affordable telephone service to low-income residential customers through participating wireline, wireless, and broadband providers. In March 2019, the Public Utilities Commission of Ohio (PUCO) approved AT&T Ohio’s request to no longer offer the Lifeline discount to more than 7,000 customers. Affected customers should have received a notice from AT&T Ohio telling them that AT&T Ohio will no longer provide their Lifeline service as of June 11, 2019. 

Impacted customers have the option to continue service with AT&T Ohio without the Lifeline discount or find another company that provides Lifeline service. The following telecommunications companies offer Lifeline service in AT&T Ohio’s service area:

  • Air Voice: 1-877-247-7799
  • American Broadband & Telecommunications: 1-866-765-2628
  • Assurance Wireless: 1-888-321-5880
  • Boomerang Wireless: 1-866-488-8719
  • Global Connection Inc of America/Stand Up Wireless: 1-800-544-4441
  • I-Wireless/Access: 1-888-900-5899
  • Q Link Wireless: 1-855-754-6543
  • Sage Telecom: 1-866-385-7281
  • Safelink: 1-800-723-3546
  • Telerite/Life Wireless: 1-888-543-3620
  • Tempo Telecom: 1-888-565-1011

AT&T Ohio customers who cannot find a company that provides Lifeline service at their residence should contact the PUCO at 1-800-686-7826 before August 10, 2019. The PUCO will attempt to help customers find another Lifeline provider. If the PUCO is unable to find an alternate Lifeline provider at a customer’s residence, AT&T Ohio will continue to provide the Lifeline discount to that customer for up to a year.

How to qualify

In order to qualify for Lifeline service, your household income must be at or below 135% of the federal poverty guidelines or you must participate in one of the following programs:

  • Supplemental Nutrition Assistance Program (SNAP);
  • Medicaid;
  • Supplemental Security Income (SSI);
  • Federal Public Housing Assistance or Section 8;
  • Veterans Pension.

Additional information about the Lifeline program can be found on the Office of the Ohio Consumers’ Counsel website at

2019 Income Guidelines

Size of Household* 135% of Total Gross Annual
Household Income
1 $16,862
2 $22,829
3 $28,796
4 $34,763
5 $40,730
6 $46,697
7 $52,664
8 $58,631
 * For families/households with more than 8 persons, please contact your local community action agency.


List of all companies offering Lifeline in Ohio: