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The Home Energy Assistance Program (HEAP) is a federally-funded program managed by the Ohio Department of Development (ODOD). It is designed to help income-eligible consumers with winter heating costs.
The funding provides two distinct components: HEAP and the Winter Crisis Program (WCP), also called Emergency HEAP (E-HEAP). To qualify for either program, total household income must be at or below 175 percent of the federal income level (see chart).
The HEAP program provides a credit once per winter heating season towards a household’s primary heating source. HEAP benefit amounts vary and are determined by the following criteria:
Consumers may apply for HEAP from July through May by completing an online application at www.energyhelp.ohio.gov or by scheduling an appointment with the local Community Action Agency. An Energy Assistance application may also be downloaded from the website and mailed to: Ohio Department of Development, Energy Assistance Programs, P.O. Box 1240, Columbus, Ohio 43216. Applications may also be available at county Job and Family Services, Area Agency on Aging offices, libraries, or by contacting ODOD at 1-800-282-0880. Mailed applications can take 12-16 weeks to process.
To complete an application, you will need:
Failure to fully complete the application and provide all required documentation, including signing the application, will delay processing.
For more information, or to locate your local Community Action Agency, visit www.energyhelp.ohio.gov or contact ODOD at 1-800-282-0880.
The Winter Crisis Program (WCP), also called E-HEAP, provides financial aid once per heating season beginning November 1 through March 31 to income-eligible consumers who:
Customers are ineligible until any current medical certification filed with their utility expires.
Consumers must:
Applicants should call to make an appointment with a Community Action Agency and verify what documentation they should bring with them to verify eligibility. State-regulated utilities will delay disconnection until five days after a confirmed appointment for WCP/E-HEAP with the local Community Action Agency.
Once a consumer has been approved for the WCP/E-HEAP, the local agency will authorize the payment to the utility. The payment will cover disconnection prevention, reconnection of service, or 30 days of bulk fuel.
Households served by a state-regulated utility with a remaining outstanding balance will be required to sign up for a payment plan, such as the Percentage of Income Payment Plan Plus (PIPP Plus).
In some cases, the program also can make payment towards heating system repairs.
Customers of American Electric Power, Cleveland Electric Illuminating, Columbia Gas of Ohio, AES Ohio (formerly Dayton Power & Light), Dominion East Ohio, Duke Energy, Ohio Edison or Toledo Edison may want to contact the utility for additional emergency assistance programs.
2022 - 2023 Income Guidelines |
|
Size of
|
175% of Total Gross
|
1 |
$23,783 |
2 |
$32,043 |
3 |
$40,303 |
4 |
$48,563 |
5 |
$56,823 |
6 |
$65,083 |
7 |
$73,343 |
8 |
$81,603 |
* For families/households with more than 8 persons, please contact your local community action agency. |
To download: Click the folder with a down arrow icon. To print: Click the printer icon in the top right of the display.
If you need multiple copies for an organization or group, please contact a member of our outreach team.