Utility-Provided Assistance Programs
Utility companies may offer assistance programs to help with electric, natural gas, and water bills. Funded through various means like customer donations, utility contributions or shareholder support, these programs have specific eligibility guidelines based on income. To check if these programs are available, customers should contact their utility company, local Energy Assistance Provider/community action agency, or nonprofit organizations in their community.
Eligibility, program benefits, and income guidelines vary among the programs. Some require disconnection status to provide benefits, meaning there either needs to be a disconnection notice or the service has already been disconnected.
To apply for the utility company assistance programs, contact the local utility company or the agency managing the program. Customers may be asked to submit proof of household income when applying. Refer to the chart below for current income guidelines.
Information on additional sources of utility bill-payment assistance is available at www.occ.ohio.gov/utilityassistance.
ELECTRIC
American Electric Power (Ohio Power, Columbus Southern Power)
Neighbor-to-Neighbor Program
Benefit: Up to $350.
Eligibility: Must an AEP customer with a household income of at least 200% or below the federal income guidelines. Must have an outstanding balance of at least $50, be at least 30 days behind, and have paid at least $75 on the account in the past 90 days.
Availability: Winter Assistance: Nov. 1, 2024 through March 28, 2025. Grants are provided on a first-come, first-served basis to eligible applicants while funding is available.
Contact: AEP at 1-800-672-2231 or www.aepohio.com/N2N; or Dollar Energy Fund Inc. at 1-800-683-7036 or www.dollarenergy.org/n2n.
AES Ohio
Gift of Power
Benefit: Based on need (does not necessarily follow income guidelines).
Eligibility: AES customers with a past-due balance who do not qualify for HEAP or PIPP Plus may seek assistance. Customers enrolled in HEAP or PIPP Plus can apply after April 1, 2025, if funds are available.
Availability: Winter heating season from Jan. 21, 2025 through April 15, 2025 or until funds run out.
Contact: The Salvation Army Dayton Kroc Center at 937-528-5120 or AES Ohio at 1-800-433-8500 or www.aes-ohio.com/gift-power.
Dynegy
Dynegy Energy Aid
Pilot payment assistance program with partnered utilities for Ohioans in crisis who are already Dynegy Energy supply customers.
Partnered Utilities: AEP, AES Ohio, Duke Energy and FirstEnergy.
Benefit: Up to $350.
Eligibility: Must be a Dynegy Energy customer and of one of the partnered utilities (above) with a household income at or below 400% of the federal income guidelines and experiencing a financial crisis due to a verifiable emergency (such as—job loss, unable to work due to illness or injury, medical expenses, utility service shut off or at risk of shut off, or circumstances that endanger a vulnerable adult or child). Must be past due, but a disconnect notice is not required. All alternative resources need to be used first.
Availability: Oct. 1, 2024 through Sept. 30, 2025 or until funds run out.
Contact: www.dollarenergy.org/program/dynegy-energy-aid or the local utility company.
NOTE: Consumers should check their electric bill to determine if Dynegy Energy is already listed as their supplier—which could be through a local government aggregation program. Switching to an energy marketer can be risky. Consumers need to do careful research before choosing an energy supplier. Use OCC’s “How to Make Wise Energy Choices” and “Energy Choice: Know Your Rights” fact sheets if considering switching suppliers.
FirstEnergy (The Illuminating Company, Ohio Edison, Toledo Edison)
Each FirstEnergy company has a separate website that can be found at https://firstenergycorp.com/about/utilities.html.
OPAE Fuel Fund
Benefit: Up to $250.
Eligibility: At or below 200% of the federal income guidelines. Customers must apply for the Home Energy Assistance Program (HEAP) or the Winter Crisis Program if available.
Availability: Begins March 1 and is available until funds run out.
Contact: To apply, contact the local Energy Assistance Provider/community action agency at 216-350-8008 to schedule an appointment or apply online at www.energyhelp.ohio.gov.
Emergency Hardship Funds
These funds assist residential customers who need temporary assistance or have an emergency hardship and vary by company: The Illuminating Co.—Community Outreach Opportunity Program (COOP), Ohio Edison—Project REACH, and Toledo Edison—Neighbors Helping Neighbors.
Benefit: Up to $200.
Eligibility: At or below 200% of the federal income guidelines.
Availability: Open year-round.
Contact: The Illuminating Co. customers contact the local Salvation Army at 216-861-8185. Ohio Edison customers contact the local Salvation Army: www.firstenergycorp.com/content/dam/customer/get-help/files/asst-programs/Project-Reach-Agencies.pdf. Toledo Edison customers contact the Salvation Army at 419-241-3549.
NATURAL GAS
CenterPoint
Customer Assistance Program
Benefit: Up to $200 (The Salvation Army will pay the last $200 still on the account to avoid disconnection.).
Eligibility: Based on need. Does not follow income guidelines. CenterPoint customers must have a disconnection notice or a past-due account balance.
Availability: From Dec. 2024 until funds run out.
Contact: The Salvation Army Dayton Kroc Center at 937-528-5120 or CenterPoint at 1-800-227-1376.
Columbia Gas of Ohio
HeatShare Program
Benefit: Up to $450 once per year.
Eligibility: Household income at or below 300% of the federal income guidelines. The account must be at least two months past due, in disconnection status or be currently disconnected.
Availability: Once in a rolling 12-month period.
Contact: Columbia Gas of Ohio customers can apply at http://sahelp.me/ or by contacting their local Salvation Army office at 1-800-725-2769. Caseworkers will assist applicants in completing the required forms and documentation. Customers may also contact Columbia Gas of Ohio at 1-800-344-4077 or www.columbiagasohio.com.
Enbridge Gas (formerly Dominion Energy Ohio)
Heat Care
Benefit: Up to $300.
Eligibility: Household income at or below 300% of the federal income guidelines. Applicants must have a disconnection notice or be currently disconnected and have used the Winter Crisis Program, if applicable. Seniors, age 60 or older, do not need a disconnection notice.
Availability: For heating assistance Dec. 1, 2024 through May 31, 2025 or until funds run out.
Contact: The Salvation Army at 1-800-725-2769 or https://easternusa.salvationarmy.org/; or Enbridge at 1-800-362-7557 or www.enbridgegas.com/ohio.
Northeast Ohio Natural Gas
Hardship Program
Benefit: Up to $500.
Eligibility: Service must be disconnected or at risk of disconnection. Household income must be at or below 250% of the federal income guidelines. Must have paid at least $100 on the account in the past three months, except for those aged 62 and over must have paid $75. Must have an outstanding balance of at least $100.
Availability: First-come, first-served from Oct. 1, 2024 through Sept. 30, 2025 or until funds run out.
Contact: www.dollarenergy.org/program/northeast-ohio-natural-gas-hardship-program/ or Northeast Ohio Natural Gas at 1-800-237-2099 or 740-862-3300.
NATURAL GAS AND ELECTRIC
Duke Energy Ohio
Share the Light
Benefit: Up to $1500.
Eligibility: Based on need (does not necessarily follow income guidelines). Duke customers must use the utility for heating and have an account in his or her name. Must have a past-due balance, unpaid deposit for utility service, or unpaid reconnection charge. PIPP Plus customers are ineligible until after March 31, 2025. Customers can apply every other year.
Availability: Jan. 21, 2025 or until funds run out.
Contact: Share the Light hotline: at 513-762-5636 or Duke at 1-800-544-6900. Customers residing in Adams, Brown, Butler, Clermont, Clinton, Highland, and Warren counties should contact their local Salvation Army, which can be located at https://easternusa.salvationarmy.org under “I Need Help” or at 1-800-725-2769. For more information visit https://sahelp.me/.
Ohio Utility Assistance Program
A temporary program administered by Dollar Energy Fund to provide bill payment assistance to eligible customers of select utility companies.
Utilities: AEP, Columbia Gas, Duke Energy and Enbridge Gas Ohio.
Benefit: Up to $300.
Eligibility: Must be a customer of one of the utilities above with a household income between 175% +$1 and 250% of the federal income guidelines. Service must be disconnected or at risk of disconnection. Must apply for all federally funded programs when those programs are open.
Availability: First-come, first-served from Oct. 1, 2024 through Sept. 30, 2025 or until funds run out.
Contact: www.dollarenergy.org/program/ohio-utility-assistance-program/ or the local utility company.
WATER
Aqua Ohio
Aqua Aid
Benefit: Up to $300 for water and up to $500 for water and wastewater combined.
Eligibility: Household income at or below 175% of the federal income guidelines. Applicants may be required to have a disconnection notice or be currently disconnected.
Availability: Once in a rolling 12-month period. Until funds run out.
Contact: Aqua Ohio at 1-877-987-2782. Funds are administered by a local Salvation Army.
2025 Income Guidelines |
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|---|---|---|---|---|---|
Size of household* |
Total Gross Annual Household Income |
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| 175% | 200% | 250% | 300% | 400% | |
| 1 | $27,387.50 | $31,300 | $39,125 | $46,950 | $62,600 |
| 2 | $37,012.50 | $42,300 | $52,875 | $63,450 | $84,600 |
| 3 | $46,637.50 | $53,300 | $66,625 | $79,950 | $106,600 |
| 4 | $56,262.50 | $64,300 | $80,375 | $96,450 | $128,600 |
| 5 | $65,887.50 | $75,300 | $94,125 | $112,950 | $150,600 |
| 6 | $75,512.50 | $86,300 | $107,875 | $129,450 | $172,600 |
| 7 | $85,137.50 | $97,300 | $121,625 | $145,950 | $194,600 |
| 8 | $94,762.50 | $108,300 | $135,375 | $162,450 | $216,600 |
|
* For families/households with more than 8 persons, please contact your local Energy Assistance Provider. |
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