Mission - Vision

Our Mission

The Ohio Consumers’ Counsel advocates and educates to secure for Ohioans affordable, reliable and equitable residential utility services that are essential to their well-being.


Our Vision

To be an independent voice of Ohio residential consumers, including at-risk communities, for achieving justice, equity and regulatory reform regarding their utility services.


Our Core Values


We will advocate for what is fair and equitable for Ohio's residential utility consumers.


We will treat each other, our partners and the public with consideration and appreciation.


We will share information and ideas to contribute to the making of optimal decisions by our colleagues and ourselves.


We will produce work that is high quality and we will strive to continuously improve our services.


We will conduct ourselves in a manner consistent with the highest ethical standards.


Our Commitments

Committed to Service

Consumers' need for OCC has never been greater than it is today.

Changes in utility markets require Ohioans to be more knowledgeable, careful and savvy consumers of utility services.

OCC's job is to make sure consumers have the knowledge, tools, assistance and protection they need.

Committed to Advocacy

Consumers need someone to look out for their interests when utility laws and regulations are created, and to vigilantly monitor the impact on consumers.

OCC serves Ohio consumers by making certain that their interests are fully represented in all utility policy matters.

Committed to Education

Consumers depend on OCC as a reliable source of the objective information they need to make sound, informed decisions about their utility service.

Changes in utility laws and regulations are complex and confusing; it's essential that consumers understand the changes and how they may be affected by them.

Committed to Value

In a period of rapid and continuing change, OCC serves the public interest by providing advocacy and education for residential utility consumers - and does so without any General Revenue Fund dollars. As Ohio's competitive utility markets develop, OCC's education and advocacy functions will become even more valuable and pay even greater dividends.