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Ohio Emotional Support Hotline: 1-800-720-9616 ODH Coronavirus Hotline: 1-833-427-5634

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  • http://www.occ.ohio.gov/sites/default/files/revslider/image/Regulatory-Reform-Slider.jpg
    Ohio Consumers' Counsel Advocates for Change
    to Require Refunds of Improper Utility Charges
    Read how consumers have been denied $1.2 billion
    in utility refunds since 2009.
    Learn More
  • http://www.occ.ohio.gov/sites/default/files/revslider/image/Scams%20and%20Calls%20Slider.jpg
    Protecting Consumers from Unwanted
    Telemarketing and Scams
    OCC’s website contains materials instructing consumers
    how to avoid being charged for services or enrolled in
    programs without their knowledge or approval.
    Learn More
  • http://www.occ.ohio.gov/sites/default/files/revslider/image/Disconnections%20Slider.jpg
    Public utilities suspend disconnections of
    customers during the health emergency
    The Public Utilities Commission of Ohio (PUCO) has asked
    public utilities to suspend their disconnections of consumers
    for nonpayment, due to the health emergency.
    Learn More
  • http://www.occ.ohio.gov/sites/default/files/revslider/image/Natural%20Gas%20Auction%20Slider.jpg
    Is your money for natural gas going up in smoke?
    Based on recent prices, most consumers can save money
    buying natural gas through their utility (Columbia, Dominion,
    Duke, Vectren) instead of from an energy marketer.
    Learn More
  • http://www.occ.ohio.gov/sites/default/files/revslider/image/Annual%20Report%20Slider.jpg
    Office of the Ohio Consumers' Counsel
    2019 Annual Report
    View OCC's annual report to the legislature.
    Learn More
  • http://www.occ.ohio.gov/sites/default/files/revslider/image/Door%20to%20Door%20Slider.jpg
    Consumer Protections from Door-to-Door
    Energy Sales
    You don’t have to open your home’s front door when energy marketers
    come knocking. And you have the right to call your electric and gas
    utilities to stop them from sharing your contact information
    with energy marketers.
    Learn More
  • Electric Meter
    Electric
  • Natural Gas
    Natural Gas
  • Telephone
    Telephone
  • Water faucet
    Water
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    Legislative Services
  • Consumer Assistance

Bruce Weston
Consumers' Counsel

Attorney General DeWine swearing in Bruce Weston

The Office of the Ohio Consumers' Counsel (OCC), the residential utility consumer advocate, represents the interests of 4.5 million households in proceedings before state and federal regulators and in the courts. The state agency also educates consumers about electric, natural gas, telephone and water issues.

OCC Governing Board information

Meeting schedule and minutes are available.

OCC Senior Management

"Making a Difference for Ohio's Residential Utility Consumers" 

Read our mission, vision, and core values.

Call the Office of the Ohio Consumers' Counsel toll-free at  (877) 742-5622 or 614-466-9467 local.

Friday, June 5, 2020
"Bills being considered could improve internet service" – The Marietta Times
Thursday, June 4, 2020
"Duke Energy Ohio to lower power bills" – The Clermont Sun
Wednesday, May 27, 2020
Editorial: "Another misguided vote to keep Ohio’s energy dirty" - Columbus Dispatch
Tuesday, May 26, 2020
"Aqua Ohio seeks 3.5% surcharge on customers for system improvements" – Columbus Dispatch
Saturday, May 23, 2020
Opinion - "Ohio siting board’s poison pill to kill pioneering Lake Erie wind project shows a state in thrall to major energy interests" – Cleveland Plain Dealer
Thursday, May 21, 2020
"A second wave of pain: Looming utility shutoffs" – E&E News
Friday, May 15, 2020
"Ohio policies cushion the pandemic’s impact on electric utilities" – Energy News Network
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The Ohio Consumers' Counsel 

The Office of the Ohio Consumers' Counsel (OCC), the residential utility consumer advocate, represents the interests of 4.5 million households in proceedings before state and federal regulators and in the courts. The state agency also educates consumers about electric, natural gas, telephone and water issues.

 

Learn about energy choice with these short 2-minute videos!

Videos

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CONTACT US

ADDRESS: 65 East State Street, 7th Floor, Columbus, Ohio 43215
PHONE: 1-877-742-5622
EMAIL: occ@occ.ohio.gov

Information believed accurate but not guaranteed. For information about our privacy policy and copyright, visit our Legal Disclaimer page. The Office of the Ohio Consumers' Counsel is an equal opportunity employer and provider of services.

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Do you have questions regarding your utilities, disconnection or reconnection, or consumer assistance? Email us!